Utpal Writes - on a project called life...

Management

Two Simple Yet Rarely Practiced Secrets of Managing a Service Business

November 1, 2011

It is simple like hell. Care about details. At least don’t deliver bad experience. Amazing thing is how little attention is paid to these two, how often we encounter service businesses who just don’t get it. You can easily find a web hosting provider who guarantees 99.99% site uptime and you’ll find at least two [...]

Everything is Urgent? Well, Nothing is, Then.

May 30, 2011

Haven’t you heard the word ‘urgent’ used even when the matter is not so urgent? It’s a known tactic which might be effective in the short term but not otherwise, for sure. Why? Because the word itself is overrated. It deprecates any quest that’s not urgent. Who wants to communicate something that does not carry [...]

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Smart as a Whip 101

May 28, 2011

Read. Read more; Read meaningful books; Read meaningful books and blogs; Keep reading; Keep reading something you would like to learn from. Walk. Walk more; Keep walking; Keep walking; pause. Keep walking; pause. In fact, pause often. Keep walking, pause often. Reflect on why you’re walking. Write. Write a daily book; Write a daily book [...]

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Undelivering Value And Just Applauding Inputs

April 2, 2011

…is easy compared to delivering something that makes a difference. Applauding your Service Delivery Manager being online at 2:00 am to handle client escalation is easy. Applauding your VP of Sales travelling to tens of new geographies to initiate new sales tie-ups is easy. Creating and measuring KRAs to applaud any such activities is relatively [...]

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43 Reasons Why Employees Leave an Organization

February 11, 2011

Unhappy Employee Not feeling fulfilled Irrelevant job needs and the person skills Weaker / undefined career path Lack of recognition Family needs not met Because the spouse (or someone very important) is settling to another city or country Poor salary, Poor benefits, no perks! Low morale Change of personal goals Sensing layoff! Poor Organization Culture [...]

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